We want you to be happy with your purchase. If you're not for whatever reason please contact us to discuss your problem with the product, returns are accepted for a exchange or refund. Returns are not accepted without prior confirmation and refunds maybe delayed why we establish the reason for return, for any goods which are returned because of ordered wrong or simply do not want the items we will deduct our outward carriage and a 15% handling charge from the refund.
It can take up to 14 days from you returning the item(s) to receive your refund, (though it can take up to 5 days for the bank to transfer the funds to you).
Please return the unused product to us within 30 days of receiving your order. Once returned, we’ll refund the person who originally placed and paid for the order.
Are there any products that can’t be returned?
We can't offer refunds or exchanges, unless faulty or not as described, on the following items:
Products which have been personalised for you,
Made to measure products such as bed linens or table linens
It's important that any unwanted item, unless faulty, is returned in a resalable condition. We'd expect this to mean that you've kept all original packaging and labels, and that it's undamaged and unused
Where a product has been made to measure or personalised for you, unless faulty, we're unable to refund or offer an exchange. See above for the full list of products that can’t be returned
For online or telephone purchases we’ll refund the standard delivery charge, provided you return the full order as received, If you want to return a item that was ordered wrong or you simply no longer require then our outward deivery charge will be deducrted from your refund. If you are only returning some of the items on your order, then we will only refund the cost of those items
This does not affect your statutory rights